There’s an issue with my orderUpdated 3 years ago

I've received a faulty item
We're really sorry if you've received a faulty item and we'd like to sort this out for you. Please get in touch with our customer support team who will be happy to help you further. 

Please note that we are unable to send replacements for faulty items. All items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.

I'm missing a product from my order. What do I do?
We're very sorry that you're missing an item from your order and we'd like to help you. 

Before you contact us, it's worth checking the following:

• The item(s) you ordered may be out of stock. Please check your email to see if we've sent you a message about this. It's worth checking your junk / spam folder too!

• If you've placed multiple orders within a few days of each other and they're all being shipped to the same address, it might be that these orders have been split into separate deliveries and will be arriving on different days. Please check your account to see if your orders have different tracking numbers. 

If you've checked all of the above and you're still sure you have an item missing from your order, please let us know within 30 days of your order being delivered and we'll try our best to help you.

I've received an incorrect item, what do I do?
We're very sorry that this has happened and we'd like to make sure this is resolved quickly. 

Please reach out to our customer support team and we will arrange for the incorrect item to be returned back to us. A refund will be processed back to your account and if you still want the order and your desired items are still in stock, please order them through our website as normal.

• It can take up to 10 days for your incorrect order to reach the warehouse and be processed.

• Refunds can take up to 10 working days to show on your account.