Returns and refundsUpdated 3 years ago
How do I return a product I've changed my mind about?
Please contact us and we'll issue you with a return number and a return address. You'll need to include this number with your order. It is your responsibility to ensure that the parcel reaches our warehouse, so it's important that you use a tracked method wherever possible. If a parcel doesn't arrive at our warehouse, we regret that we won't be able to process a refund.
Do I have to pay for my return?
At present, we regret that we are unable to offer free returns unless a product has a manufacturer's fault or has arrived damaged.
How long do I have to return?
You have 30 days from the date your order was delivered to return it for a refund. *All returns are subject to our original condition and fair use policies set out in our Returns Policy.
Packaging your return
If you have items from more than one order that you'd like to return, you can send them back in the same parcel. Just make sure to let us know when you are requesting a return and we will issue you with the appropriate return number.
Please make sure that all items you have selected to return fit in one parcel. If all of the items don't fit into one parcel, you'll need to request a separate return and return your items in more than one parcel.
Please remember to package your order securely so that it is not damaged in transit. It's important to use the correct packaging for different products, for example, heavier notebooks must be sent back in a box while pens can be returned in a padded envelope.
Have you received my return?
If you're returning items from the UK, it can take up to 10 days (excluding public holidays) for your order to reach the warehouse and be processed. We'll send you an email as soon as we've completed your return.
How long does a refund take?
Refunds can take up to 10 working days to show on your account, depending on your payment provider. We will automatically issue your refund to the payment method you used to purchase your original order.