How can I pay for my order?Updated 3 years ago
How can I pay for my order?
You can pay for your order using any of the payment methods listed below:
• AMEX
• VISA
• Google Pay
• Apple Pay
• Mastercard
• Maestro
• PayPal
• Shop Pay
We take your security very seriously, therefore your details are safe with us. We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. To better protect our customers when making online payments you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone.
When will I be charged for my order?
The time at which you'll be charged for your order will depend on the payment method you selected at checkout.
If your card is authorised, payment will be taken immediately and you will receive an email confirming that your order has been successful. If you've selected one of our Buy Now, Pay Later payment options, you'll be sent an invoice within 24 hours of your order being placed. Your invoice will include details of when payment is due.
If your card is not authorised, payment will not be taken and we'll email to let you know that your bank or card issuer wouldn't authorise the payment.
Please remember that even if a payment isn't authorised, it may look as if The Journal Shop has taken the money due to some card issuers placing a hold on your account for a short period.
'Buy Now, Pay Later'
Please note: Some payment methods are subject to a soft credit check. These payment options give you extra flexibility when paying for your order, such as allowing you to pay after 30 days, or spreading the cost through instalments. If you choose one of these payment types, please remember to spend responsibly – sometimes, delaying or splitting up payments might not always be the best option. We want you to shop with confidence, so we’ve provided all the info you need on each of these payment options below.
Klarna
Can only be used by customers who meet the following conditions:
• aged 18 or over
• with a billing and delivery address registered in the UK
Please note that Klarna will perform soft searches with credit reference agencies, on application to use the payment method, to determine if you are eligible. These soft searches do not impact your credit file, either at application or if a payment is missed or late, and are only visible to you and Klarna.
When do I have to pay Klarna for my order?
• Klarna will send you an email within 2 days of your order being placed with payment instructions.
• You'll have 30 days to complete the payment online. You can pay at your convenience, with no extra cost via credit or debit card.
• You'll receive a reminder two days before your payment is due, and you'll also receive email reminders. If you do not pay for your order on time, you may no longer be able to access Klarna’s payment options for future purchases
• If a payment is late, Klarna will contact you over a period of several months to try and arrange repayment of the outstanding balance. If after a period of several months you have not repaid, Klarna may use a debt collection agency to recover the outstanding balance.
I'm having trouble paying with Klarna at the checkout?
This may be for a number of reasons and we've listed some of them below to help you:
• Klarna may have rejected your application to pay on account. In this case, we recommend contacting Klarna or choosing another payment method.
• Klarna may not have been able to check your details using the billing address you've provided. Please make sure that your billing address is the same address that all of your credit / debit cards are registered to.
• Have you missed a required field at checkout? Usually, these fields are marked with an asterix and you won't be able to proceed unless you've completed those fields.
• You may have outstanding statements on previous Klarna payments.
• If you haven't used Klarna before and you're shipping to a different address to your billing address, the payment may be declined.
If you're still having trouble paying with Klarna at the checkout, you'll need to contact Klarna Customer Service. Klarna are an independent payment provider and The Journal Shop have no influence over whether your payment with Klarna is accepted or not.