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The Journal Shop Help Centre

<p id="isPasted" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); box-sizing: inherit; margin-right: 0px; margin-bottom: 1em; margin-left: 0px; padding: 0px; border: 0px; font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 15px; font-stretch: inherit; line-height: inherit; vertical-align: baseline; caret-color: rgba(25, 25, 25, 0.75); color: rgba(25, 25, 25, 0.75);">We&#x2019;re no longer offering exchanges to our customers. All returned items will be refunded once they&apos;ve been inspected by our warehouse team. If you need a different product, size or colour of an item, then you&apos;ll need to return the item received and place a new order.&#xA0;<p style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); box-sizing: inherit; margin-right: 0px; margin-bottom: 1em; margin-left: 0px; padding: 0px; border: 0px; font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 15px; font-stretch: inherit; line-height: inherit; vertical-align: baseline; caret-color: rgba(25, 25, 25, 0.75); color: rgba(25, 25, 25, 0.75);">&#x2022; You have <strong style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-size: inherit; font-style: inherit; font-variant-caps: inherit; font-stretch: inherit; line-height: inherit; vertical-align: baseline;">30 days from the date you receive your order to return it for a refund.<p style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); box-sizing: inherit; margin-right: 0px; margin-bottom: 1em; margin-left: 0px; padding: 0px; border: 0px; font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 15px; font-stretch: inherit; line-height: inherit; vertical-align: baseline; caret-color: rgba(25, 25, 25, 0.75); color: rgba(25, 25, 25, 0.75);">&#x2022; It can take <strong style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-size: inherit; font-style: inherit; font-variant-caps: inherit; font-stretch: inherit; line-height: inherit; vertical-align: baseline;">up to 10 days&#xA0;for your order to reach the warehouse and be processed.<p style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); box-sizing: inherit; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding: 0px; border: 0px; font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 15px; font-stretch: inherit; line-height: inherit; vertical-align: baseline; caret-color: rgba(25, 25, 25, 0.75); color: rgba(25, 25, 25, 0.75);">&#x2022; Refunds can take <strong style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-size: inherit; font-style: inherit; font-variant-caps: inherit; font-stretch: inherit; line-height: inherit; vertical-align: baseline;">up to 10 working days to show on your account

We’re no longer offering exchanges to our customers. All returned items will be refunded once they've been inspected by our warehouse team. If you need a different product, size or colour of an item, then you'll need to return the item received and p

Can I exchange an item for something else?Updated 3 years ago